Contact Us
This is the page to use if you want to reach the editorial team behind Online Casino Sites — to flag an error in a review, ask how a free spins offer actually works, or tell us what happened when you tried to withdraw. Email us at [email protected]. We read everything and aim to reply within two business days, though research-heavy questions can take longer.
One thing to be clear about before you write: we are an independent comparison and research publisher, not a casino operator. We cannot access your account, release a pending payout, lift a bonus restriction or overturn a closed account. What we can do is explain the terms, point you at the right regulator or support service, and correct our own pages when they are wrong. Below you will find what to include in a message, how our recommendations are funded, and where disputes actually get resolved.
What to include so we can actually help
Vague messages get vague answers. A useful email usually contains:
- The casino brand and the page on coloradoloansnearme.com you were reading.
- The exact offer wording you were shown, including the wagering multiplier and any cashout cap.
- Your state of residence — legal availability of real money online casino play varies state by state, and the answer often changes with it.
- Dates. When you deposited, when you requested the withdrawal, when verification documents were submitted.
- What you have already tried: live chat transcript, support ticket number, email replies.
Please do not send us copies of ID documents, bank statements, card numbers or account passwords. We have no use for them and no reason to hold them. If a casino needs those for identity verification, they go to the operator through its secure upload tool, never to a third party.
Questions we answer most often
| You want to | Best route | Realistic outcome |
|---|---|---|
| Understand a free spins or deposit bonus term | Email us with the offer text | A plain-language explanation of wagering, expiry and caps |
| Correct a factual error in a review | Email us with the page and the detail | We re-verify against the operator's published terms and amend or date-stamp the page |
| Chase a delayed withdrawal | Casino support first, then its licensing regulator | We can explain the escalation path, not move the payment |
| Close or self-exclude from an account | The operator, plus state self-exclusion programs | We can outline the tools; the exclusion itself is set with the operator or regulator |
| Advertise or partner with us | Email, subject line marked commercial | A reply on whether it fits; it never buys editorial position |
How this site is funded, and what that does not change
Some links to the casinos listed here are commercial. If you follow one and open an account, the publisher may earn a commission. That funds the research. It does not decide which brands appear, where they rank, or how critical the write-ups are. Ratings on this site are editorial judgments made by our team, not customer review scores, and we have not deposited, played or withdrawn at any of these operators — everything here is desk research against published terms, verified on Sep 25, 2026.
If you believe a listing is inaccurate or an advertised offer no longer matches what the casino shows at signup, tell us. That is the single most useful message we receive.
The listed casinos, and where to contact them directly
For anything account-specific you need the operator, not us. Contact details sit in the casino's own help center, usually behind live chat and a support email. For context on what each headline offer involves, here are three of the highest-ranked promotions we currently track.
Raging Bull — 410% up to $10,000 + 50 free spins
It leads our list because the headline package is unusually large and pairs a percentage match with a free spins allocation, which suits players who want slot sessions rather than a table-games bankroll. Assess it on the fine print rather than the number: a match this size almost always carries a high playthrough multiple, a maximum bet per spin while the bonus is live, and often a cap on what the bonus portion can convert into cash. Free spins typically land on a named slot with their own expiry. The limitation is straightforward — a 410% match is not 410% of usable value, and clearing it takes sustained play at a bet size you may not want. Read the full terms before you deposit.
Magician Bet — 101% no wagering
This one is on the page for the opposite reason. The advertised 101% offer carries no wagering condition, which removes the single biggest source of reader complaints we see: money that looks withdrawable but is not. Where a no-wagering structure applies, winnings are generally treated as cash rather than locked bonus funds. Assess it on maximum bonus amount and minimum deposit, because no-wagering offers are usually smaller and more tightly capped than headline matches. The drawback is simply scale — there are no free spins bundled in, and the ceiling is far below what the percentage-match brands advertise.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
Included because the free spins are tied to a specific named title rather than a floating credit, which makes the offer easier to evaluate: you can look up that game's return to player and volatility before deciding whether the spins are worth much. The 375% match sits in the same category as other large percentage bonuses, so the same checks apply — playthrough, max bet, cashout limit, expiry window. The limitation is the restriction itself: spins that only work on one slot are worth nothing to you if you dislike that game or prefer blackjack, roulette or live dealer tables.
The rest of the list at a glance
| Casino | Headline offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.5 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.5 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.2 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 |
Every offer above is subject to the operator's own terms, including minimum deposit, wagering requirements, maximum bonus bets, expiry dates and cashout limits. Those terms change without notice, which is exactly why reader corrections matter to us.
Money questions we get asked about
We cannot process a payment or see your balance, but we can explain the mechanics, and most contact emails are really about one of these.
- Getting money in. Debit cards are the most widely accepted method at US-facing casinos. Credit card deposits are patchier — some issuers decline gambling transactions or treat them as a cash advance with a fee and immediate interest. ACH bank transfers and direct bank transfers are common, and e-wallets including PayPal appear at some licensed operators but not all. Availability depends on the operator and your state, so check the cashier before you commit.
- Minimums. Most sites set a minimum deposit, and bonus eligibility often requires a higher amount than the site minimum. Depositing below the bonus threshold is one of the most common ways readers miss out on free spins.
- Getting money out. Withdrawals usually go back to the method you deposited with where that is possible. Expect a minimum withdrawal amount, a per-transaction or weekly withdrawal limit, and a pending or review period before funds are released. E-wallet payouts are generally quicker than bank transfers or check by courier.
- Fees. Some operators absorb payment fees, some pass them on, and some charge for more than one withdrawal per period. Your bank or card issuer may add its own charge independently of the casino.
- Verification. Know Your Customer checks are standard. Expect to supply proof of identity and address, and on larger balances a source-of-funds check. Submitting documents early, rather than at the moment you first request a payout, is the simplest way to avoid a delay.
Game questions: what "free spins" attach to
Free spins almost always belong to slots, and that shapes what the offer is worth. Volatility and return to player vary widely between titles, and outcomes are produced by random number generators that are tested by independent labs at licensed operators. Progressive jackpot slots are frequently excluded from bonus play or contribute at a reduced rate.
Table games sit outside most spins offers. Blackjack, roulette and baccarat typically contribute a small percentage, or nothing at all, toward wagering requirements. Live dealer rooms, where real croupiers are streamed in real time, are commonly excluded altogether. Software providers differ by operator, and the same game title can carry a different RTP setting from one casino to another — if that detail matters to you, ask, and we will point you to where it is published. Mobile play, whether through a browser or a dedicated casino app, uses the same game math as desktop; the difference is interface, not odds.
Sportsbook and other product lines
Several brands on this page run more than a casino. BetUS, for example, is known primarily as a sportsbook operating alongside its casino product. Others in the list run sweepstakes-style coin and card formats — Card Crush, Zumba Cards and Amazon Jackpots advertise offers denominated in coins, cards or SC rather than dollars, which is a different model from a cash-deposit casino and carries different redemption rules. Bets.FM advertises a bonus denominated in cryptocurrency.
This matters for contact and complaints: bonuses, wagering and payout rules are usually set per product. A sportsbook free bet will not clear a casino bonus, and sweepstakes coin balances follow their own redemption terms rather than standard withdrawal rules. When you write to us, say which product you were using.
Eligibility, licensing and where complaints really go
You must be at least 21 in most US jurisdictions to gamble online, and 18 in some — the operator's terms and your state's law decide. Online casino gambling in the US is regulated at state level, not federally. A handful of states license real money online casinos; many do not, and a site accepting registrations from your state is not the same thing as being authorized to serve it. Sweepstakes and social formats operate under a separate legal model again, with their own state exclusions. Verify before you deposit.
If something goes wrong, the order of escalation is fixed and we cannot shortcut it for you:
- Raise it with the casino's support team in writing and keep the ticket reference.
- Use the operator's formal complaints procedure — licensed sites must publish one, with a stated response deadline.
- If the response is unsatisfactory, escalate to the regulator that licenses the operator in your state, or to any alternative dispute resolution body named in the terms.
- Tell us what happened. We cannot adjudicate, but patterns across reader reports feed directly into how we rate and describe a brand.
For anything relating to control over your own play — deposit and loss limits, time-outs, self-exclusion or blocking software — start with our responsible gambling resources, which sets out the tools and the national support lines. Gambling is entertainment with a cost, never a way to make money or fix a financial problem. If it has stopped feeling optional, contact a support service before you contact us.
Press, corrections and everything else
- Corrections: email with the URL and the specific line. We date every material change.
- Editorial questions: our approach, sourcing and who we are is set out on the about page.
- Legal and site usage: see the terms and conditions.
- Non-US readers: our UK-focused coverage of casinos outside GamStop is a separate section with different rules; US readers should stay on the state-licensed guidance here.
Written by Logan Hughes. Offer details on this page were checked against published operator terms on Sep 25, 2026 and can change at any time — always confirm the current wording in the casino's own terms before depositing. If you spot a discrepancy, the email address above is the fastest way to get it fixed.